Five business days
We aim to acknowledge support messages within five business days. Launch incidents may be answered sooner; detailed investigations may take longer.
Player support / Open file
Something went
off procedure?
Use this official support route for Fit and Proper and future Wizards Studio games. Clear evidence helps a small team reproduce the problem and protect your save.
Report format / Useful evidence
Help us
reproduce it.
Send the smallest complete report you can. You do not need to diagnose the cause before contacting us.
- 01
Identify the build
Include the game version shown in the build, your operating system, and whether the game came from Steam, itch.io, or an authorized test channel.
- 02
Describe the sequence
List the steps that trigger the problem, what you expected, what happened instead, and whether it happens every time.
- 03
Preserve the evidence
Copy the exact error text. A screenshot is useful when it contains no private information. If a save or log may help, tell us it exists and wait for safe file instructions.
- 04
Protect your information
Do not send passwords, authentication codes, payment details, government identifiers, or unrelated folders. Remove names and other personal details from screenshots when possible.
Service level / Small team
What happens
after filing.
Impact first
Crashes, lost progress, installation failures, accessibility barriers, and security concerns receive priority over cosmetic issues.
Only what is needed
We may ask for a version number, screenshot, save, or log. We will explain what is relevant before asking you to send a file.
Common questions / Before sending
Known
procedure.
Development updates and known release information are also published in the studio news archive.
Where can I download Fit and Proper?
Fit and Proper 0.27.0 is available now as a free public in-development beta on the official gwizards.itch.io page. You can play the fifty-program Certification Arcade in a web browser or download the Windows or Linux build. Steam is still in development.
What should I include in a bug report?
Include the game version, platform and store, steps that reproduce the problem, what you expected, what happened, and the exact error text when available.
Should I send a save file or log?
Tell us that one is available first. We will confirm the relevant file and a safe way to send it. Never send passwords, payment details, or unrelated personal files.
How quickly will Wizards Studio reply?
Wizards Studio is a small team. We aim to acknowledge support messages within five business days; investigation and fixes may take longer.
Wrong department?
Keep the file
moving.
For press, studio, or game-support questions, use the Wizards Studio contact route. For serious games, gaming solutions, or professional services, use the main Wizards site.