Browser saves depend on local storage
Private browsing, blocked storage, or clearing site data can remove the browser personnel file. For the most durable campaign, use the Windows or Linux download and do not clear the itch.io site's storage.
Player support / Open file
Use this official support route for Fit and Proper and future Wizards Studio games. Clear evidence helps a small team reproduce the problem and protect your save.
Version 0.28.0 / Public itch beta
These are known limitations and testing gaps for the current public beta. An issue not listed here may still exist; please report anything that interrupts play or progress.
Private browsing, blocked storage, or clearing site data can remove the browser personnel file. For the most durable campaign, use the Windows or Linux download and do not clear the itch.io site's storage.
Windows and Linux 0.28.0 downloads are public betas. Clean-machine acceptance and Steam-client testing remain incomplete. Steam 0.28.0 is available only on the private test branch, not as a public Steam release.
On some compact mobile layouts, itch.io's fixed game wrapper can extend wider than the page. Use fullscreen, landscape orientation, or a native download. Mobile-device support is not currently claimed.
Report format / Useful evidence
Send the smallest complete report you can. You do not need to diagnose the cause before contacting us.
Include the game version shown in the build, your operating system, and whether the game came from Steam, itch.io, or an authorized test channel.
List the steps that trigger the problem, what you expected, what happened instead, and whether it happens every time.
Copy the exact error text. A screenshot is useful when it contains no private information. If a save or log may help, tell us it exists and wait for safe file instructions.
Do not send passwords, authentication codes, payment details, government identifiers, or unrelated folders. Remove names and other personal details from screenshots when possible.
Service level / Small team
We aim to acknowledge support messages within five business days. Launch incidents may be answered sooner; detailed investigations may take longer.
Crashes, lost progress, installation failures, accessibility barriers, and security concerns receive priority over cosmetic issues.
We may ask for a version number, screenshot, save, or log. We will explain what is relevant before asking you to send a file.
Common questions / Before sending
Development updates and known release information are also published in the studio news archive.
Fit and Proper 0.28.0 is available now as a free public in-development beta on the official gwizards.itch.io page. You can play the fifty-program Certification Arcade in a web browser or download the Windows or Linux build. Steam is still in development.
Include the game version, platform and store, steps that reproduce the problem, what you expected, what happened, and the exact error text when available.
Tell us that one is available first. We will confirm the relevant file and a safe way to send it. Never send passwords, payment details, or unrelated personal files.
Wizards Studio is a small team. We aim to acknowledge support messages within five business days; investigation and fixes may take longer.
Browser saves depend on local browser storage, so private browsing or blocked storage can erase progress. On some narrow mobile layouts, itch.io's fixed game player may extend wider than the page; fullscreen, landscape orientation, or a Windows or Linux download avoids that wrapper limitation.
Wrong department?
For press, studio, or game-support questions, use the Wizards Studio contact route. For serious games, gaming solutions, or professional services, use the main Wizards site.